Securite Assurance is one of the oldest insurance companies in Lebanon. It started operations in 1955 as the agent of Union des Assurance de Paris (UAP), which was one of the largest insurers in Europe. In the 90s and following the merger of UAP with AXA, shareholders decided to create a local insurance company, and this is how Securite Assurance came to life.
The company is one of the largest insurance companies in Lebanon as it issues more than 400,000 policies per year and insures assets worth more than a Billion USD. We operate throughout Lebanon via our 10+ branches and serve clients through our team of 350+ insurance specialists.
Securite Assurance holds a robust financial standing backed by one of the highest capital and strongest solvency in the market, and its balance sheet is backed by A-rated reinsurers.
Securite Assurance has also been present in the Middle East and Africa for decades via its sister companies ISA Solutions, a reinsurance broker, and ISA Assist, a travel insurance and assistance company. Both our sister companies are entrusted by more than 70 insurance companies and thousands of sales agents and corporate accounts.
Securite Assurance is a client-centric organization. We are customer-obsessed because that's how we reach our ultimate goal of becoming the obvious and evident insurance partner. Our promise is to deliver an insanely great service, to be here next to you wherever life takes you. For us, WE'HERE is not just a promise, it's an answer, a commitment, a way to walk the talk.
Service is at the heart of our purpose. It’s the tool we have to improve the lives of people and put a smile on their faces. So be as service fanatic as possible, and use every opportunity you have to WOW clients and create a magnificient journey for them.
Securite Assurance is a place where big dreams are brought to life. So be optimistic about the future and believe, as optimists do, that doing good brings good and that our big dreams are possible because it will somehow make them so, and most times it does.
Interdependent collaboration also needs individual independence, by which we mean: take responsibility for your bit, own it, and follow through on it. The point is that individual ownership supports collective responsibility. So commit & deliver.
The goal is to always improve the culture, to have everyone work hard to make everyone else successful, to have people support and enable one another, and the best way to do so is to think in terms of “We” not “I”. We rise by lifting others.
Change the language in a tribe and you have changed the tribe itself. Communication shapes cultures. That’s why we take extra care of what we say or write and make sure that it is in line with our values and the culture we want to shape and preserve.
Let’s be honest, we all do mistakes and we all have room to improve and that’s perfectly fine. That’s why we’re reflective about why something didn’t work and always thrive to achieve a better version of ourselves.
At Securite Assurance, our promise is to be here wherever life takes you, and to deliver a profound impact on people we serve. We consider claims as our own way to “walk the talk” and test our commitment, and it is our duty to handle them seriously.
Here is our promise and we’ll never compromise on it – you have our word on that:
We always start by assuming your claim is valid and we promise to act in good faith and honor the intent of the policy.
Our claim handlers are specialists in their field, and they will appoint any additional experts needed to get the best outcome for you.
Our claims process is fast and simple. Claims are often settled the day we receive them, and in all other cases you'll be given your own claims handler who you can contact directly.
We understand the circumstances resulting in a claim can be highly stressful and we’re here to minimize the disruption to your life.
Our team is our most important asset. They are leaders in their fields and are passionate about bringing our vision to life
With over 60 years of proven excellence, we continuously strive to deliver best-in-class service to our clients both in Lebanon and abroad